Spirit Airlines
Stolen clothes, stolen golf clubs, stolen gifts we bought from Mexico, stolen video camera

My wife, son, and I recently returned to NY from vacationing in Mexico. We connected in Ft. Lauderdale flying back to New York. Our flight to New York was on time but our bags, even though we personally checked them back in with Spirit Air after retrieving them at customs in Ft. Lauderdale, did not make the flight. We arrived in New York on sat Feb 13 but our luggage was not delivered until after midnight Sunday (12:20 am Monday the 15) even though they told us the bags would be on the next flight out of Ft. Lauderdale arriving in New York Saturday evening. When the bags were delivered to our home, we insisted on checking it in front on the delivery person and, in his presence, we discovered that somone had stolen items from all three pieces of our luggage. My wife's clothes were stolen, gifts we bought for our family in Mexico (including bottles of really good tequila) were stolen, a video camera was stolen, and two of my golf clubs were stolen (taylor made Driver and 3 Wood). Repeated calls to the baggage area and multiple messages were left but no calls back. I finally kept calling with my phone on repeat dial until someone answered. They immediately told me they are not responsible for any electronics, the bottles of tequila, and possibly not even the golf clubs. They did say they are only responsible for clothes and shoes (Any item with a value over $50.00 requires a receipt so I guess we will be going thru all out old receipts to find the ones for my wife's clothes)

When speaking to them they acted like theft is a normal occurence (I understand theft is a reality) but they just seem to not have a plan of action, just willing to quickly say whats not covered and ready to create roadblocks. Needless to say, the experience was horrible. I have had bags not make a flight in the past but nothing was stolen and it was delivered within a reasonable time. From reading the reports, it looks like others are having the same problem with Spirit Air, especially in Ft. Lauderdale... Stay tuned for updates as i continue to haggle with them...

Company: Spirit Airlines
Country: USA
State: Florida
City: Miramar
Phone: 8778885926
Site: spiritair.com

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