Spirit Airlines
Checked Carry On Bag Never Recovered and Reimbursement Only $64

I was traveling on a one way flight from Fort Lauderdale to Washington DC Memorial Day weekend. I was told by the
clerk at the ticket counter to check my bag that I intended to use as a carry on. I didn't argue and I checked by bag
as instructed. When we arrived in Washington my bag was not there. I made my report immediately. I was told by

Spirit that if the bag was not recovered within 5 days that I could purchase and be reimbursed for any clothing or items that I needed. This policy was also written on the back of their incident report form. After filling out all of the proper paperwork and gathering the receipts, I turned it in to Spirit Headquarters in Florida to Scott Snow, a supervisor in the baggage resolution department before the cutoff date. He looked over the paperwork that I turned in and said that everything looked fine and that they would continue looking for the bag for another 3 weeks. If nothing was recovered, then I would receive a check in the mail for the amount of the bills and receipts that I turned in.

After 4 to 5 weeks passed, I received a phone call from Maxine Harris in Central Luggage Resolution, which I still have in my voice mail, asking for either my itemized bank statements or my original receipts. I was able to send my billing
statements showing where I made my purchases. I finally received a letter in the mail along with a check in the amount
of $64. This did not cover any of the items that were stolen by the airline nor did this amount cover the amount of
clothing that I had to purchase to replace what was stolen. For proof of my communication with Spirit Airlines, I still have all e-mails and voice mails from previous correspondence. In addition to the amount originally requested, I would like the return of all receipts turned in. Incident #110827-000140

Company: Spirit Airlines
Country: USA
Address: 2800 Executive Way
Phone: 9544477828
Site: spirit.com

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