Kay Jewelers
Gave Me A Bad Ring And A Mismatched Wedding Band And Admitted It

My husband purchased a 1 3/4k diamond ring bridal set on 2/12/09. The engagement ring product number is 080182722 and the "unmatched" wedding band's product number is 080181718. Considering this is obvious, I never realized this until after my ring was soldered together a few months later which is after the "return policy". A few months after buying my ring, I noticed the diamonds kept falling off. Kay Jeweler staff said that "You have a 50/50 chance of your diamonds falling off here". After my diamonds fell off twice, I asked for another ring. The manager told me no, they can keep fixing it but I can't have a new ring which was right before my Wedding Reception. I told them I can't wear this for my Wedding and they said "just have the photographer edit a diamond in the picture". I sent an email to corporate and they finally gave me a ring on 12/29/09 that was too big from behind the case and gave me a guard to wear to make it fit for the engagement ring only.

Company: Kay Jewelers
Country: USA
State: Louisiana
City: Lafayette
Address: 5725 Johnston Street
Phone: 3379883820
Site: kay.com

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