Hewlett-Packard Company
Defective laptop hinge

I chatted with a support specialist about how my computer hinge was separating and that I knew I was not the only customer who had this happen. He then proceeded to tell me that my bezel and hinge would be replaced with no charge to me. A few weeks later after I sent in the computer to be fixed "free of charge" I recieved a phone call stating that it would cost me 312 dollars to replace the parts for the computer. They said they were not responsible for regular wear and tear of the computer. So I stated to them what the tech told me and they just brushed me off and said they were not responsible as to what he had told me. Well they shouldn't have hired the idiot who told me it would be free. This is a very bad way to represent your business and I will NEVER buy a laptop from them again!!

Company: Hewlett-Packard Company
Country: USA

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