DirecTV
Rude Manager Hung Up, $200 Early Termination Fee on Verizon Bundle

I recently contacted DirecTV to cancel my subscription. I purchased it through a Verizon bundle and was told it was a one year agreement. I now need to pay an early termination fee of $200. The customer service manager hung up on me after she was extremely rude and I informed her that I was the Customer. I then wrote to the Office of the President and received a call today and it seems that they really don't care either how their customer service treats their clients. Given what I have read on this website and others, customer service is not a priority and that 100% Customer Dissatisfaction should be their motto.

Company: DirecTV
Country: USA

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