Select Comfort Corporation
Poor service - Sleep Number Bed

Love my bed, but not being able to sleep on it for three weeks was not right. I called to order a replacement air cushion and was told that it would take 7-10 days for delivery. So I paid an extra $20 for 2 day delivery. Of course that's 2 days after the 2 days it takes to ship it out. When I got it I broke a hose fitting while trying to install it. Guess what? 7-10 days to deliver a small plastic fitting. 8 days later I received the fitting (s). Yes 4 fittings. All of them the same size. But my mattress has two different size hoses going to each air cushion. The fitting I broke was on the small hose and the 4 fittings they sent me were for the large hose. Guess What? 7-10 more days for the smaller fitting to be delivered. I told the lady I was speaking to that I could not wait 7-10 days. I said, can't you just put it in the mail today. She said no. So, I asked to speak to her manager. She said her manager could not do anything she couldn't do. I said that I would hold. 8 minutes later, another woman came on the line and said she was the manager. I told her about my problem and she apologized and said she would get the fitting in the mail that day. I thanked her and said goodbye. The bitch lied. The postmark on the envelope was three days after I spoke to her and another 3 days for delivery (6 days total). I now have the fitting and I have my bed back to normal. But I will never buy another sleep number bed, and if anyone asks me what I think about it I will relay this story to them. So much for customer service. Thanks for nothing

Company: Select Comfort Corporation
Country: USA

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