AT&T Inc
Service Not Activated for Days Despite Hours on Hold and Hung-Up Calls

What a nightmare! It is now the 5th of September and I have a letter from them stating I was to have service since August 25th.

I spoke with every department only to be told there were 2 mistakes on my account which I would have to call another department on another day to resolve.

This went on for 4 days, literally 8.5 hours of phone time, most of it on hold. Finally, I demanded a supervisor, who hung up on me and when I called again pretended not to be there. A second supervisor was able to help me turn on the service that same night, even though 4 previous ATT employees at the same number had told me that would be impossible. He then had no explanation for the trouble and of course, I would have to call back another day and speak to someone else to get that issue addressed.

This is not over. By far the worst experience I have ever had. Please do yourself a favor and avoid this company at all costs. When I mentioned this problem to my workplace, they laughed and said "good luck" as AT&T is notorious for abysmal assistance.

Pitiful and painful.

Company: AT&T Inc
Country: USA

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