AT&T Inc
Miserable Customer Service, Clueless Employees - High Speed Internet Service

What a nightmare! It is now the 5th of September and I have a letter from them stating i was to have serivce since August 25th.

I spoke with EVERY department only to be told there were 2 mistakes on my account which I would have to call another department on another day to resolve.

This went on for 4 days, literally 8.5 hours of phone time, most of it on hold. Finally, i demanded a supervisor, who hung up on me and when i called again pretended not to be there. A second supervisor was able to help me turn on the service that same night, even though 4 previous ATT employess at the same number had told me that would be impossible. He then had no explanation for the trouble and of course, i would have to call back another day and speak to someone else to get that issue addressed.

This is not over.By far the WORST experience i have ever had. Please do yourself a favor and avoid this company at all costs. When i mentioned this problem to my workplace, they laughed and said "good luck" as AT&T is notorious for abysmal assitance.

Pitiful and painful.

Company: AT&T Inc
Country: USA

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