The Swiss Colony
False Advertising - "PRE-APPROVED"

Beware of catalogues coming from The Swiss Colony. I received one in the mail and it claimed I was "PRE-APPROVED" for a $400. Purchase limit.

I decided I would purchase some items for the Christmas holidays and went to their site to place my order. Before making the selection of items, I signed in and created my account. As I was "PRE-APPROVED, " I assumed my "account number" was listed on my "Choose 'N Charge" card or the Express Order Form of my catalogue.

When filling out the information, I placed the number found above my name in the catalogue into the online account number slot. It was rejected.

When I called customer service, I confronted them about the false advertisement of being "PRE-APPROVED." I was told I was approved, and my account number was found in the pink shaded box above my name in the catalogue. I hung up and tried again.

When my further attempts to enter my account number failed, I called customer service again. I was then told I was not REALLY "PRE-APPROVED" - rather, I had to have a credit check. When I told the representative it was false advertising, she remarked, "I didn't write the catalogue."

I now refuse to order anything from them. I feel deceived and feel as though I wasted 2 hours of my valuable time under the false pretense that I was indeed "PRE-APPROVED."

Company: The Swiss Colony
Country: USA
State: Wisconsin
City: Madison
Address: 1112 7th Ave
Phone: 6083246000
Site: swisscolony.com

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