Sears
Stove Delivery Window Ignored Morning Request Despite Two-Week Wait

On Sunday November 15 I purchased a Kenmore stove from SEARS. They stated that the stove would not be available until 11/29/09. I stated that I REQUIRE a MORNING DELIVERY since I work beginning Sunday afternoons. On Saturday 11/28/09 I received an automated voice stating that my delivery was set for 2:30 -4:30 11/29/09 (Sunday Afternoon). The automated system went on to state if that was not acceptable to press buttons to get things changed. THIS WAS A WORTHLESS PROCESS! The person that I spoke to state that she was unable to help; this problem (process) is automated.

I had already priced a similar Frigidaire at one of the competitor (Lowe's) and I was told that delivery there was going to be WHEN I REQUESTED. The only reason that SEARS was chosen was because the Salesman assured me that the Kenmore purchased was superior to the Frigidaire that Lowe's had. Since I had to WAIT for two weeks for the delivery I would have EXPECTED that my morning delivery request would have been observed since it should have been the first order to be sent for that day.

Now here is the kicker if I had taken off of my Job for that day, DUE TO SEARS' inadequacies and inability to accommodate its customers it would have been for naught! The delivery driver called my house, since he was not aware that the delivery had been cancelled the day before, at approximately 5:15 pm and not arriving until 6:45 pm. If I had known that he would be SO late I would not have taken the overtime that was offered.

Company: Sears
Country: USA
State: Pennsylvania
Site: sears.com

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