CompUSA
Make You Wait For "In Stock" Items And Then Bait & Switch - Barebones Compute

I ordered a "barebones" computer two weeks ago. The web site said it was in stock. Several parts shipped right away and another part shipped a couple days later. Two parts were backordered (again, it indicated "in stock" for everything when I placed my order). Then I get an email saying they have cancelled the computer case — what good is a bunch of memory, hard drive, CPU, etc. Without a case! I call them an explain that you can't just cancel part of the order and leave me with 1/2 of a computer. They offer me a case that has a 20% lower price for the same money. I explain that if they are giving me a less expensive case, I should get at some some money back. I spoke to two different very rude and arrogant people from two different departments on the phone who didn't seem to understand that giving me a less expensive case for the same money (or no case at all) isn't right. When I told them to cancel the whole order they said I had to pay for return shipping! This is crazy. Please be very careful with CompUSA — you can end up getting yourself caught up in the same mess I did!

Company: CompUSA
Country: USA

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