Tower Records -Tower - Caimen
Tower Records - Caimen Took Month For In Stock CDs, Rude Customer Service, Sent USED CDs ripoff Sacramento California

The NEW Tower.com Website is to be AVOIDED at all costs. They are NOT the the same company now that Caimen Inc has taken over. The last two orders that I placed with Tower.com were not up to the standard that I am accustomed to with Tower Records.

Normally, it would take about 2-4 days for an "In Stock" cd to arrive from Towerrecords.com However, with the New Tower.com it took the In Stock items nearly a month to arrive for which there is NO Excuse. And when the Cds arrived they were NOT what I ordered. And to make matters worse, they were used copies of the CDs as well and one arrived with a broken CD case.

Customer service is terrible and extremely rude. I couldnt even get a replacement case for the broken case, much less get the problems with the CDs resolved. On the last order, part of the shipment Never arivved and they refused to send a replacement cd or cancel the order. They were once again extremely rude and even hung up on me.

I had to call my credit card company to resolve the issue. I have been a loyal Tower Records shopper for more than 30 years and a Tower Online customer for about 6 years. However, I will NEVER order from Tower.com again and I advise anyone who is reading this to Not Order from them either.

Company: Tower Records -Tower - Caimen
Country: USA
Phone: 8002758693
Site: tower.com

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