Bank of America
Card Blocked While Traveling After Failed Security Question on Holiday Weekend

My family and I went to Destin Florida for 4th of July weekend when arriving there I Called Bank of America to let them know that I would be using the debit card, they ask me for my FIN, I had not memorise the number, I was informed based on that my account could not be accessed, this was the first time during a travel I was ever ask that question. I pleaded with customer service that my call was to inform them that my card was not stolen and please do not put a block on my card, ask me a question a person on the road can give answers too. My card was blocked immediately. The next day 4th July I talked to customer service for cards stolen the only people working, that my card was a business card and they were closed. My family and I sleep in my car Fri, Sat. Night, not having funds to pay for a place to stay, My daughter an I have suffered sever sunburn because of this, my hope is that skin cancer does not result from this event.

Company: Bank of America
Country: USA

  <     >