Verizon
Phone Disconnected After Address Transfer Request, Billed Twice

Miscellaneous

On October 15 I asked that my service be transferred to a new address on November 24. On October 16 all service was disconnected. After 4 days Verizon TV and Internet (Fios) were restored at the old address. I still have no home phone and have been informed I will not have service until November 24. Meanwhile I have received two bills one for the old service and one for the new service. The Support Desk is unable to help. I was informed by the representative that 'this is a mess and I don't know how to solve it'.


Company: Verizon
Country: USA
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