Kohl's
Very Bad Customer Service & Lies about Christmas Delivery - customer service

I am so upset by a recent incident with Kohls.com customer service. Can they be any ruder or insensitive? Ordered two sets of NFL mugs for guaranteed Christmas delivery per their site, they didn't ship in time so they are being delivered on 12/29. Of course, I called and spent an hour with the rude customer service reps who informed me, nothing is ever guaranteed, that they messed up and didn't ship it in time, that it was my problem and that "come on, is it THAT important" that I get these items in time? As if these were stupid gifts for my family. What a terrible way to treat customers and to LIE to them to get them to order from you! I would think this is illegal!

Company: Kohl's
Country: USA

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