Amereican express
Change of policy without notification

I went to pay in cash an amex bill for another person—was informed cash was no longer acceptable—must be check or money order—got money order—they refused to accept the payment dated as paid vbut would send to amex office UPS within 24 hoursw—this meant I QWOULD BE LATE WITH PAYMENT. FO0R THE LAST FIVE YEARS AT LEAST I HAVE PAID WITHOUT ANYT PROBLEM—THEY CLAIM A CHANGE IN POLICY but THEY NEVER ADVISXEWD ANYONE OF THIS CHANGE!!! Now I have to pay a latye fee and they make the money even though they never told anyone thisw was going to happen!!

Company: Amereican express
Country: USA

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