Extra Space Storage
Falsely marked past due, locked out despite proof of payment

I have a storage unit and they are saying my account is past due. It definitely is not. Specifically, they say that my payment for August was not made. My payment is made directly from my checking account, and my account shows that payment was made at the end of July for August. I spoke with the person at that facility and provided proof from my bank, but she claims to not have received payment. I have also spoken with my bank and they said they would stop the first payment and issued another — which the Extra Space person still claims to not have received. I have been charged a late fee, am receiving late notices, and have been locked out of my unit because of sloppy record keeping on their part. I just wonder what happened to my payment and how many other people are being scammed this way!

Company: Extra Space Storage
Country: USA

  <     >