Verizon & Direct TV
False advertisement

I went to Verizon's website looking to order tv throught them. The website sends you to Direct TV. While ordering direct I was told about a promotion that I would get a Free Compaq Mini Notebook for having ordered all 3 (telephone, internet and direct). The manager Alfred gave me an account # to give to Verizon. I then called Verizon. The man that I talked with told me also that I was entitled to the free compaq mini notebook but that I had to call back in the A.M. Because the dept that would take my mailing address was closed. I asked if I should just order it online and he said absolutely not. Therefore I called @ approx 8:15 am. The woman that I talked to said that I would have to get it threw the New York office. She gave me the # and connected me. I was transfered to a woman by the name of Jessica. She told me that she would have to check into it. After several minutes of being on hold, she came back on the phone and told me that I was not entitled to the mini compaq notebook. I then asked to speak to a supervisor. A woman by the name of Cellina got on the phone and said that I was in no way entitled to the mini compaq notebook. I asked her then why was I told by 3 people that I was and I was given the account # by Alfred. She told me that she would check into it but I was out of luck. To try back in November when Verizon gets there own tv service. But it was not available to me. I have their home phone, cable and 3 cell phones. They also have a double deal, which consists of home & internet. You also receive a FREE mini compaq notebook. She said that I wasn't entitled to that either because I had ordered the more exspensive internet service. I am very upset that I was told by 1 direct tv manager & 3 Verizon people that I was!!!

Company: Verizon & Direct TV
Country: USA

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