Sears
Window AC Unit Repair Appointment Missed and Next Slot Weeks Away

Having a maintenance agreement, I feel that I should have good service but I do not. I call the repair department to set an appoint because my window unit had some ice. Being that I have high blood pressure and my little boy have life threatening asthma I needed service that same day. And I was given and told that the technician was coming to see the unit on Friday July 24 between 8am and 5pm. That was fine, but then I was told that some one have to be there at home because the technician was going to call with the time of arrival, and we were home but there was no call. 6 P.M. Came then I called again to the repair center to confirm my appointment at this time the operator tells me that the tech, was not able to come and that he call my house number to advise but there was no call. Now, Sears wanted me to rent a unit and I was going to be reinburst, but I don't have money for that expense, I told the gentle who was trying to help me. Then he tell me that the next available appointment is until August 8, what with this weather and my little boy sick if he gets sick who will pay the medical bill. Not fair at all instead of helping me now I have more stress. I think Sears should stand up for my rights.

Company: Sears
Country: USA
State: Texas
City: Laredo

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