Matlock Ford - Mercury
Ripoff Extended Warranty Switch ripoff deception screwed others too

I purchased a used Ford Explorer from Matlock Ford and being a single mom, I advised the salesman that I wanted an extended warranty. He showed me 3 brochures of the different types of warranties available. Since the vehicle I was purchasing had every 'bell and whistle' available, the salesman told me the highest level/most expensive would cover everything if something went wrong. I looked over the information and told them that was what I wanted.

The next day I received the call late in the day that all my paperwork was ready and that if I could hurry and get there, I could pick up my new vehicle before they closed. Being excited I rushed down there to pick up my new Explorer. When I got there they shoved the papers in my face and asked me to sign it, I asked the finance person, "Did you put the warranty that I asked for on here?" and he said yes, there it is and pointed to a dollar figure with a name beside it.

I later took my truck to have some maintenance work done and asked about having a broken seat belt replaced and was told the only warranty I had was the most basic that only covered the drive train. I checked my paperwork and the dealer had included the brochure with the warranty I wanted, but had only given me the basic warranty. When I called the dealer they told me, "sorry".

I was telling a friend about it and she said they did the exact same thing to her, she didn't find out until she went to have something fixed and then they told her she didn't get that warranty, only the 'Basic'.

Company: Matlock Ford - Mercury
Country: USA
State: Indiana
City: Whiteland
Address: 2140 N Morton St
Phone: 3177365185

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