Fidelity Warranty and Ford Automotive Services
Air Compressor Not Covered Under Deluxe Extended Warranty

I bought a used 1997 Ford Expedition from Budget Used Car Sales in Sea-Tac, Washington in 2000. At that time, I also purchased a Deluxe Extended Warranty through Fidelity Warranty for an additional $1,500. A year and a half later, the air compressor went out. I figured that an auto part such as this would be covered by Ford, since the vehicle was still relatively new - but Ford claimed the air compressor wasn't covered. So, I pursued the extended warranty I purchased with Fidelity.

I spoke with someone by the name of 'Joe' who rather arrogantly told me that my Deluxe warranty was component-specific, and that this component wasn't covered. So, I paid $700 and took my Ford home. A week later, the gear shift cable broke... (on a 1997 Ford Expedition!) and guess what? That component isn't covered by my extended deluxe warranty, which I purchased for a mere $1,500!

I tried to work through Budget Used Car Sales and though everyone I spoke with agreed that the air compressor should be covered by the deluxe extended warranty, no one was able to convince Fidelity Warranty to honor their commitment. I cancelled my worthless warranty.

Buyers, BEWARE!!! Ford doesn't stand behind their product, and whatever you do, never buy a warranty from Fidelity Warranty!!

Company: Fidelity Warranty and Ford Automotive Services
Country: USA
State: Washington
City: Sea-Tac
Phone: 18003275172

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