Sears
Deferred payment plan interest dispute with Sears card servicer

With Sears, purchased something on a deferred payment plan. The problem was a missed a statement from sears which allowed me the opportunity to pay off my account was not informed or called and have this condition addressed to me. I called the card div 1 800 # and talked to the customer service dept that this was an honest mistake and due to dealing with a hardship with a parent that was overwhelming and may have been the reason I didn't notice not being billed but was not notified to the situation or contacted.

The dept suggested if I paid the full amount on the balance owed they would resolve the interest due to the situation. I DID do as they asked and called back as told to work on the problem. At that time I was treated poorly and got no satisfaction from anyone only to be told that they were not connected with sears and didn't care about my business with this sears and they were in fact a Citi bank card service which I found to be unacceptable due to sears having its name attached to it.

Registered a complaint with the Sears office and proceeded to file a complaint with citi bank to the way in which they work with the card holder and misinformation/instructions generated. Not to mention a very poor service and handling of my card account

Company: Sears
Country: USA

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