AT&T Inc
Promised deals not honored, $100 install fee and bills over $150

I am no longer an AT&T customer and never will be again. Had trouble from the day of placing my order and it hasn't stopped since.

I was promised the moon and the stars for signing up with them and given all these "great deals". I called back the next day to verify some information and was told that no order was ever placed even though I had a confirmation number and a install date. I was then told that I didn't qualify for half of the things I was promised on my first call. I went ahead with it anyway, and to my surprise I was charged over $100.00 for them to hook up a new line to my apartment because the existing ones weren't satisfactory to the technician.

I was also told that my bill for internet and phone service would be between $50.00 and $65.00 a month. What a joke. Every bill I have received this far is over $150.00.

I have since canceled my account with them and called just now to verify that they won't be taking any left over charges out of my bank account, only to be virtually attacked by some accounts receivable lady, who treated me like a criminal because I stated that I have not gotten my last bill and would like a copy before I submit my last payment. She was almost to the point of yelling at me over then phone accusing me of lying about not getting my last statement.

If I had known what AT&T was really like, I would have avoided them like the plague. Never again will they get my business, and I urge people to not go down this horrible twisted path.

Company: AT&T Inc
Country: USA

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