SunTrust Bank
Changed Check Order Caused NSF Fee Domino Effect

I have had a checking account at SunTrust for over 20 years. In March I noticed that they began manipulating the order of checks presented, which caused an NSF on one item (which should have been covered because funds were sufficient to pay it). This caused a domino effect and multiple NSF fees charged against my account. Two different employees (one in Orlando and one in Savannah) admitted to me that SunTrust does have a policy of placing larger items first as a service to its customers, because larger items are usually car payments, vehicles, etc. I closed my account due to these practices and found a local bank that advised me they do not use this practice.

Company: SunTrust Bank
Country: USA
State: Georgia
City: Savannah
Address: Johnson Square Branch

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