Home Depot
Bad sod for new backyard, store refused return or credit

I just purchased a new house and bought all of my supplies from Home Depot West Sacramento #1846, 690 Riverpoint CT, West Sacramento, CA 95605, (916) 617-2128, including all the sod for my backyard. It has been months since my boyfriend and I added the sod to the new soil I added to my small backyard. I added sprinklers and watered the grass, added fertilizer, seed for the bald spots, etc. My grass in the front, which is not from Home Depot, looks great, and I did not have to add anything. It is the same type of grass, and I took care of it the same way. The Home Depot grass has patches and is yellow and dying no matter what we do to it. My boyfriend is a landscaper for a living, and taking care of bad grass is costly and labor intensive to replace.

We went to some cashiers in the garden department, and they told us to dig up the sod and roll it back. We did this the same day and removed about 1/3 of my bad grass by hand to return to Home Depot. When we got there, they said that I could not get store credit or anything. We talked to the store manager, Judy, and I pointed out the guys in garden who had told me they could return it. She said that we have to take it up with the vendors because they ONLY sell the sod, and that other customers have been complaining about the sod. This is even though Home Depot employees told us to dig it up, and it wasn't fun.

The vendor came out and only told us to spend more money on a special type of fertilizer that Home Depot sells. They said that they can only wait another month and come out again to give us more ADVICE. Meanwhile, 1/3 of my grass is missing and the rest is ugly Home Depot grass, and nobody is taking responsibility. The vendor and Home Depot said that they would help me as much as they can. So far they have insulted me, wasted my time, told me to spend more money, and done nothing.

During hard times, you would think they would treat a consumer who spends money there all the time and has a credit card with them with more respect, and honor what their employees said, because of the inconvenience and false information they gave us.

Company: Home Depot
Country: USA

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