Aaron Rents, Inc
Husband's Dell not returned after 4 months of failed loaners

In November I got my husband a Dell XPS 410 computer and a Proscan TV/monitor, which he enjoys very much. In February 2009 we had a problem with it and brought it to our local Aaron's to be checked out. They loaned him another computer until his was fixed. Two months later, the HP also stopped working. Now it has been 4 months, and in the meantime the TV/monitor went out too, so they loaned us an RCA. He still has not gotten his computer back, and they kept sending other loaners that did not work to begin with.

After coming to Aaron's at least 10 times with no results, my husband went there very mad, and the manager tried to blame it on him. After keeping him there for 2 hours, they took the hard drive out of the HP and put it in his Dell, and the computer salesman said that when the Dell hard drive got there, he would install it.

We have shopped at Aaron's for many years and have always paid our monthly installments with no complaints. There is no reason we should have to wait this long and still get the runaround when we go there to check on the progress. The only employee who seems really concerned is Leslie, and we really enjoy having her work with us, but the others were very rude.

We were about to purchase a 73 inch plasma TV, but if we finally get all this stuff fixed, we will take our business elsewhere, and we will not recommend your company to anyone.

Company: Aaron Rents, Inc
Country: USA

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