Best Buy
Worst Buy - LG

My LG 42 inch flat screen with DVR died after two years. I figured it was no big deal—I had an extended warranty. I first reported the problem on New Year's Eve 2008 to Best Buy customer service. The Geek Squad was all booked up, but they hooked me up with an independent contractor (Advisory TV) here in New York. The repair guy showed up Monday 1/5. He said he needed a part to fix the TV; it would take a week to two weeks. It's 1/28. Repair guy returns with part. LG TV still doesn't work. He says it'll be up to 10 days to get another part that "should" fix the TV. I've already missed all the BCS games. Now my wife and I have to cancel our Super Bowl party. What's a SB party without a 42-inch flat screen to watch the game? I called Best Buy to complain. A polite customer service rep said she'd look into it and do the best they could. What's the point of an extended warranty? I continue to be TV-less with no guarantee the next round of repairs will work either.

Company: Best Buy
Country: USA

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