Sears
Refrigerator repair appointment cancelled without notice, food spoiled

I called Sears repair center on 28 April morning around 9:30, after stepping in water leaking from the refrigerator. It must have stopped freezing during the night. The Rep informed me that the service person would be at my address between 1:00 and 5:00 pm. Tuesday 28. I waited and waited for the arrival and at 4:30 I called to find out when they were coming. I talked to two people, the latter supposedly was someone, she says from the executive office because she said that there was no one above her to complain to, that I would have to write a letter of complaint to the main office. At this time she apologized to me for not receiving a call that my appointment was canceled and that the next available time I could be reschedule was for Thursday. So three day will have lapsed before I can get any service done on my refrigerator. In the meantime my food has spoiled. The cost is well over the 250.00 max your company will reimburse me. Your company is very irresponsible and uncaring. Your warranty service is unacceptable and appalling. You need to be more considerate to your customers. I could have went out and bought a new frig. Without waiting for your inadequate service center to do their job. I am retired with a husband in a nursing home that I have to see that he is properly taken care of. I don't need you to throw an extra problem into my life.

Very angry with your Company, I will never buy anything else from you. Your warranty stinks.

Company: Sears
Country: USA

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