Walmart
Walmart customer service - Eyeglass Frames

I purchased a pair of glasses from the Walmart Optical in Pasadena, TX back in June... Only 9 months ago! The glasses just completely broke in two pieces. I was just told when I took them back that they no longer carry that frame and I would have to purchase new glasses. I paid over $300 dollars for those glasses with insurance! She told me that I had better insurance coverage this year and that they would pay more for the new glasses. Even so I really don't have the money for that. She then told me maybe I could take them and have them soldered for about $20. I have worn glasses for 35 years and never in my life have I had glasses that only lasted 9 months and then to be told basically too bad so sad... I should have at least received some type of compensation. Those expensive lenses (bifocals) that I purchased are no longer good. I am highly upset and will never ever purchase eyeglasses from the walmart optical and everyone I know is gonna hear my story.

Company: Walmart
Country: USA

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