Amazon.com
Seller Account Suspended After Refund Rate Spike During Vacation Closure

I have been selling for 2 years at amazon, I had about 4000 orders for the last 2 years they made on me $20.000 commission when I did not make this amount in profits in this whole time period just recently I was closed for vacation for 2 weeks, I left for all my costumers a email that I will be able to take care of costumer service when I come back, I Had processed 3 refunds the day after my vacation, just regular changed mind reasons etc. Nobody complained anything to but on the computer system it showed up like this last 7 days 0 orders 3 returns, this is above their standard for refunds against orders, so I got I email that they are suspending my account, I emailed them and they wanted detail information about all my feedback's etc. Since I already was under review then I got a final suspension note that I violated their rules, they accusing me with things that I never never never NEVER did even one time since I am a seller, (for example 1 buyer complained in a feedback that this item taste bad, a good brand name item which a sold a lot first I gave a refund then I told him to tell the company that he feels or thinks this item is damaged) but because amazon's seller performance team are just lazy to look in to any any detail they took this against me saying that I violated their rules by selling false imitation products) which could be proven on a million ways that this never happened, even if I wanted god forbid you can't get false products on this, and who would be crazy to do it anyway which normal seller who is 15/20 years in business would ever sell false products on a profit of 2 dollars, so just because 1 customer 1 time said I think this has a bad taste, a real false allegation, so amazon judged me the way similar to Stalin's rules in the soviet union, and they are always right, and I should drop.

Whenever I had any question concern on anything how to proceed I always called them up for guidance and advice and always followed their rules 100% I have had over 500 feedback's 97% positive, and for no good reason they throwing me out like a I would be a piece of garbage I was a top costumer oriented seller ever, but some costumers will write bad feedback's sometimes like this
this CD player was broken on day one but wait a minute I sold you a shirt not a CD player so the costumer has a option to remove it but if he refuses, Amazon will leave it on the system, and this will be counted against you if it hits over a certain percentage what they determined, it will be added up right or wrong, they are the smartest the best the greatest business on the planet and all the sellers who could be much more ethical than them are just a peace of s... There is no second guessing them, how could the only way of judging be one time computer numbers? When you listen to the facts it is screaming obvious that nothing wrong has been done

*a other point with Amazon if the costumer will say I never received this for instance but the carriers tracking number says yes, the seller will always lose if there is no signature if you sent this with post office for example it is a known fact don't try this please the sellers are always wrong, and the buyers always right in any circumstance and situation what a great way to solve disputes hooray all the thieves found a company who will ALWAYS stand by their site for them

Company: Amazon.com
Country: USA
State: Washington
City: Seattle

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