FedEx
Mailed C.O.D. Check Without Tracking Never Arrived, Books Sold

I sent a set of Barbri books to a customer who had won them on eBay in upstate New York from Jersey City, NJ around January 6th. They arrived, overnight I might add, via FedEx Ground (the only applause I can give them), and the driver allegedly collected a check from the buyer. I state allegedly because the actual drop report online states "left at door" in the comments area. This seems to cut against any claim that they were met by the buyer.

So. Either FedEx failed to collect the check, or, as they claim, they mailed it to me with no tracking info by placing it in an envelope and putting a 42 cent stamp on it. I have never received payment as of 04/01/09. I have called FedEx on numerous occasions and have been told that this is their policy and that as they never took actual possession of the funds (i.e., cashing the check and issuing a new one), it is my tough luck. I have filed a claim with them and been told, in writing, the same.

So I guess I will be suing FedEx in small claims court. This is completely unacceptable. I just shipped a parcel via UPS C.O.D. last week, and lo and behold, they use tracking because it costs them nothing to do so, as they are already coming to my doorman building every single day and it just makes more sense to do it that way!

Wake up, FedEx. DHL is dead for a reason; you are not looking too good yourself.

That all said, if I never received it, why was it not delivered back to them via the return address? There are about 8 people with my last name in my building (a 21 story high rise), and I am not discounting that it was mis-delivered and tossed by someone other than me. Still, if that is the case, the point remains valid. Use your own proprietary system with tracking to ensure delivery. You are charging $9 for C.O.D., so do something to earn it. Again, I cannot even be sure that the driver was paying any attention to the label and actually collected the funds.

The buyer, who was to take the NYS bar exam, has terminated all contact. His mother was to buy the books for him and was providing the funds. Guess who else is getting sued, and guess who else is going to have a devil of a time in front of the Committee on Character and Fitness when he tries to swear in?

I have filed this under "unusual" - "dead beat customers", but it might be more appropriately filed under "drunks", as that is my only explanation for FedEx being so bad on this one.

I saw another guy on here with the same issue. I hope that if more of us speak up, they will begin to see the error of their ways.

Company: FedEx
Country: USA
State: Nationwide
Site: fedex.com

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