American General Auto Finance
Credit report - Customer Service

Incorrectly report for 3 months that I was late on my car payment. I recieved notice from you that I did not have to make a payment for several months. I had filed a gap claim in the meantime and was waiting on them to pay off the apx. 689.00 interest left on my loan. I called the office in Indianapolis and spoke to Casey and Paul who both said it was a corporte computer thing. But they would call and take care of it. And on top of things you started charging me late fees on a interest payment! I am over being lied to! This affected my credit rating for my next car. I was never late on my payment to you in 3 years. I totaled my car in a serious accident and my insurance company paid off very quickly. I will never do business with you company again, and I am starting a blog for people to let everyone know how you do businees. I am also in the process of putting a formal complaint in with the Attorney Generals office. I will also be writting our town newspaper. Since my husband and I have strong ties to our community and are very well respected it will have an impact with our community. Hopefully the effect will be loss of considerable business to you.

Company: American General Auto Finance
Country: USA

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