Magic Jack
Tech support that doesn't know Jack

I purchased the MJ in May. It worked for about 2 months with little glitches. After that it went downhill. First it would disconnect my call. Then I would dial and it would just go dead for about 30 seconds and go back to dialtone. Then it started sounding like I was talking on a walkie talkie and also it would skip like a scratched record.

Well, I have been trying to get it straight since it started going bad. I have talked on their "Tech Chat" on many occasions and each and every time they told me that their engineers were fixing it and that it would work properly within the next hour, NOT! Every time you need them to do something, you have to go back to their "Tech Chat" and it is a royal pain in the *. They start right from the begining even though they tell you they are reading your previous chat sessions. If they have read the previous chat sessions, then they should Know what needs to take place on this call. They don't!!!

Yes the magic jack is a good deal, if you want to have no phone. Like the post that I read from someone else, " If it sounds to good to be true, it usually is". Or you can use the addage, " You get what you pay for".

For those of you contemplating purchasing this product, Don't!!! If you value being able to call for help, 911, or need to have a landline for emergency purposes, this is not the product for you. That is from a realistic perspective, having gone through the ringer with this company.

Last words of wisdom, if you want a good deal on a good phone, go with cable, at least there you have someone that you can Call to get help, and they are more than willing to help you when you need it. Cable also has a good 911 system, called E911 or Enhanced 911, it works.

P.S. I am a computer engineer and this, as with all new technology is in the beginning stages and should be considered as such.

Company: Magic Jack
Country: USA
State: Florida
City: West Palm Beach

  <     >