Hewlett Packard Co
Five hours of calls and unreturned messages over wrong replacement part

You have not lived until you have tried to make a service call to HP. This started when I received the incorrect warranty replacement part. I spent 5 hours over 2 nights talking to their "world class" support personnel in India and the Philippines. If I hear "hold for just 2 minutes" again I think I'll find something to kill. Divide 5 hours by "just hold on for 2 minutes" and you can get an idea of my frustration. I finally got a case number assigned by real support agent in the U.S. Guess what, the part was out of stock! So I waited the 2 weeks given to me through an e-mail. After the 2 weeks and no update I called the case manager; or, I should say I attempted to call the case manager. He was conveniently on the phone every time I called. I even left a call back phone number. You guessed it, no one returned my call. Of the 5 calls I placed during this period I was conveniently hung up on 3 times. To all HP support personnel, you are not doing me a favor when you are doing your job. One of the things these idiots don't realize is that someone who can influence sales of their other products might be on the other end of the line. This little $50 problem is going to cost them a couple of million dollars in sales over the next few years.

Company: Hewlett Packard Co
Country: USA

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