Hewlett Packard
Disk order not canceled and eight call transfers for refund

Oh my god!!! Hewlett Packard should be sued for allowing such a customer support system to be in place. It was by far the most inefficient, painful process I have dealt with in customer support. After ordering a disk I did not end up needing, I called back two hours after placing the order to ask that it be canceled. After three transfers, I was told by the operator that it was canceled.

Alas, three days later I received the disk and I was indeed charged for it. After bracing myself to call back for a refund, for numerous more transfers and talking to people who speak poor English, I was transferred an astounding 8 times! In the end, I hung up in frustration and let them keep the money. If you place an online order, consider all sales final!!

Company: Hewlett Packard
Country: USA

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