Best Buy
Defective Interface Unit Burned Out iPod and Store Refused Compensation

I had bought an interface unit to hook up my ipod in my vehicle on my factory radio and all went well then the next day I went out to my truck to make settings adjustments to this new unit and the speakers on 1 side had stopped working so I wiggled the plug going into my ipod and they started to work for maybe 4 to 5 seconds and then the ipod display went blank, and then I took my ipod out and tried to reset it and nothing and it had the smell of burnt electrics. I called and got the installer on the phone and told him and he said sounds for sure like a bad interface unit.

The next day I got in touch with the service manager and he said no problem they would be glad to replace the interface for me free of charge, I asked about my worthless ipod he said sorry that's not there problem per best buy policy. He said I can get a hold of the company that made the unit and I did they wanted to get this unit back from me with my ipod to find out if this was a manufacturing problem but I had no promise of an outcome to help me, so I had to choose the route of less expense which was today I had them take the bad unit out and give me a refund, and then they weren't going to give me back the install fee, but they finally did, so I guess I was lucky to get out of there only losing the $160.00 for the price to replace my ipod. I think this policy of best buy stinks.

So beware of buying anything that can damage something you own, it will be your problem if it does. I could have walked 30 steps to buy my new ipod but will never buy from them again instead took my refund to Target to get my new ipod that a few days ago I didn't need until bestbuy..

Company: Best Buy
Country: USA
State: California
City: San Diego
Address: 9540 Mira Mesa Blvd
Phone: 8588319003

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