Catalyst Natural Gas
Shut off

Since my family and I have moved to our apartment and have had dealings with the gas company it's been total chaos. On one occasian I was sent a bill stating I had to pay 83.00 two weeks later I got a bill for almost 300.00 dollars. I paid a 250.00 deposit off the back and on 2-12-09 they came in the middle of the night and turned my gas off I have a family two small kids who need heat and hot water. I immediately called cust. Service and they claimed it was a error on their behalf and for some strange reason it was sent to collection even though my wife and I had'nt seen a shut-off notice, I spoke with several different representatives assuring me the problen would be handled asap also to lokok in the mail that I should be getting some packet in the mail so they can fix the confusion with the collection agency. As of today I just found out another company took over I did'nt receive a notification letter noting the changes and all today I have been trying to take care of this issue so my kids can take a hot bath.in talking with the gas company the rep said I owed a outrageos amount of 700.00 dollars but they will take a partial payment of 500.00 so that would mean we never paid our bill which is untrue. I'ts not fair that because I was'nt properly informed they can stick any amount over my head and I'm stuck I'm trying to stay as calm as possible but my next step is my local news station.

Company: Catalyst Natural Gas
Country: USA

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