Kay Jewelers
HORRIBLE - Lost bracelet because shitty clasp

OK I used to love Kays... However that quickly changed rings and chains I have from there they are great not the best but I love them however the bracelet I got from there has fallen off 3 times because of the crappy lobster claw clasp which is supposed to be the best. They did however replace it but then the next one only 2 weeks old and the clasp broke. Couldn't find it after I lost it. Got no simpathy what so ever. They tried to say they didn't replace lost jewelry I was like what you replaced it once and it broke not even 2 weeks later and they said I should of got it repaired. How was i supposed to get it repaired when it fell off i couldnt find it. And trust me this was not the cheapest one they owned. My boyfriend spent alot on my bracelet and now its gone and it hasn't been a year. Its currently august I got it last December. The first time it broke was JAN. One month after. Found it got it repairs. Then broke again in MAY couldn't find it bitched till they replaced it. 2 weeks later broke. Like I understand they can't keep affording to replace it but what about me and my boyfriend we arn't rich as it is and now I have a warrenty on a bracelet I don't even have and they won't go anything! I will never go there. My friend has had a similar one from Zales for more than a year. Proabably like 3 or 4 years and has never had an issue you bet I will never be going to Kays again. And then had the nerve that they hope they could continue in the future giving me the service I deserve. So what I deserve piece of shit service thanks Kays... I will show you where you can shove your wonderful service

Company: Kay Jewelers
Country: USA

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