Priceline.com
Rental car refused over name glitch, stranded with three children

Lack of service in the middle of the night on April 14th when our rental car was not given to us because of a name glitch. The Priceline agent would not even assist us in rebooking and could barely speak English. He left us stranded with 3 children in the middle of the night. The Alamo people wanted to triple charge us after we had already prepaid for our rental a month earlier. They also laughed at us for using Priceline. It was a mess and we missed a day of our vacation because of the screw up and lack of service. I won't use Priceline or Alamo again and will make sure I continue to tell all of my friend who travel to not use them as well.

Company: Priceline.com
Country: USA

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