Directv
Ripped me off but I got my money back!

I went shopping one day to find that my bank account was overdrawn by several hundred dollars. I immediately called my bank to check my recent transactions and found out that Directv had charged my account $621.00. I spoke to a bank rep and explained to them that these were unauthorized charges and that i did not give directv permission to bill anything to my account.

I was told by the rep that I had to wait for the transaction to actually post before I could file a dispute. I later called Directv to ask them why they charged my bank account without my authorization. The rep that I spoke with told me that when I initially signed up for service, I was informed that in the invent my account was terminated, that any fees owed and equipment that was not returned would be billed to my account.

I told her that I don't remember being told that (i really don't) since I set up my service online. I informed her that I was disputing it with the bank because I never gave them permission to touch my bank account because I made my payments myself online. Turns out that keep your bank account information on file. Most companies ask for your consent before doing this, but they did not because I would said no as I always do. My bank made a temporary credit to my account, pending an investigation.

Shortly after, Directv sent me a bill for the same amount which let me know then that the bank had to have had taken the money back from directv. 3 months later I received a letter stating that the credit to my account was permanent and the investigation was concluded. I advise everyone else to do the same. It's probably not too late to file a dispute with your bank. Something needs to be done about this.

Company: Directv
Country: USA
State: Texas
City: Dallas
Site: directv.com

  <     >