Cupcake couture Bakery and Boutique
Husband's Birthday Ruined by Wrong Cake, He went there they would not cut it to let him see what it looked like and he tried to get them to throw it in the trash, they wouldn't and he had to throw it away at the front door trash can. They had g

12/9 I trying to support a bakery in a shopping center that almost everyone except for full meal establishments. I went in, looked at the Cupcakes, I thought that I would ask if they could make a Coconut Cake, the owner said sure! I ordered it with another young woman, I went into great detail how I wanted it made, yellow cake, she asked if I wanted some kind of jelled filling, I said no, just a normal Coconut Cake, Icing between the layers mixed with Coconut and the whole outside covered in icing with Coconut on the entire surface. The young woman asked if I wanted butter cream frosting, I said well, usually white icing is used, but I will accept butter cream she was writing something down, but I couldn't see it, and when she asked me my name, I said "Pamela", this is a very common name and everyone knows how to spell it unless they are from another country! She spelled it wrong and spelled it back to me and I said no, it is spelled P a m e l a, then because she seemed so embarrassed, I said I had a really bad car accident last week and I sometimes wonder how to spell it my self, which was a joke, the not remembering part. They said that I had to put half down, when I pulled out a $50 bill she look scared, I am not sure, but I felt sorry for her and said, I will just pay for the whole thing. 12/10 I sent my daughter to get the cake, it was a Gourmet Cake, did not look anything like I had ordered, my daughter called me, I asked for them to give her a refund, they refused. I said well I am not happy and I am coming up there. She said that she would call the police. So when I walked up to the door she was waiting, I had done nothing wrong. I dialed 911, she obviously was angry. I was trying to stay outside but I tried to get the address and the 911 operator couldn't figure it out, so I walked in and got the address. Before I did anything, she started calling 911, now she not even heard my reason for calling 911 because I was outside, this is the kind of person that she is. I was waiting for the 991 person to come back and I said, "you don't need to call 911 because I already did." She looked disappointed. She said that I had never given the other girl any description of the cake at all. The owner had gone back into the kitchen and did not here the order, which I was not given a copy of like other bakeries do! I just told the woman that the cake was nothing like I ordered and just please give me my money back, she crossed her arms and said I don't give money back. I said that have a small business, I have owned two, her vocabulary was very limited, she said "this is not some big corporation", I said my business were both small and if one of my employees had made a mistake, I would make it good. She just kept saying "I stand behind my employees" I pointed to the girl that was either telling a lie or had no idea what she was doing and had messed up and was trying to cover up and I said "she is telling a lie! The owner Wynette just kept repeating herself "I stand behind my employees, and my retort was when one of my employees lied I fired them!

Company: Cupcake couture Bakery and Boutique
Country: USA

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