AT&T Inc
Phone Line Fraudulently Opened in My Name, Six Weeks Proving Innocence

On July 3 I discovered that a residential phone line had been fraudulently opened in my name with AT&T, and this was just the beginning of my extremely upsetting experience. I live in New Hampshire, and the phone line was opened in Miramar, Florida. I feel absolutely sick over how easy it was for these criminals to open an account with AT&T, but how extremely difficult it has been to be exonerated from this theft. AT&T opened this account in 5 minutes or less, and yet I have now spent the last 6 weeks making calls, sending faxes, e-mails, and certified mail trying to prove my innocence. Again, I requested that a supervisor call me back, and I was told that someone would call me back by the end of the week. "Mondays are very busy." Why??? What is wrong with AT&T's Customer Service? I keep being told they still need more information - even after I have sent them exactly what they have requested. AT&T has the worst Customer Service that I have ever dealt with. I truly hope that anyone reading this has not had the same awful experience. It is because AT&T (Bell South) opened up this phone line so freely for these thieves, that a dozen credit cards were also able to be fraudulently opened in my name. So, a word of advice - check your credit report to be sure you don't have an inquiry from Bell South (DBA) AT&T. The Identity Theft thieves open up phone lines in other states so the credit card companies can call and verify the new change of address, and then send out credit cards in your... Name. Good luck.

Company: AT&T Inc
Country: USA

  <     >