McDonalds
Slow Unfriendly Breakfast Service in Ellicott City

This is a complaint about unfriendly service, extensive delay in filling a "from the menu" order and lack of cleanliness in the McDonalds located in Route 40 and Chatham Road, Ellicott City, MD.

I ordered an egg and cheese bagel sandwich, hash brown and a coffee for eating in. The order taker refused my coupon for the sandwich at 1.29 price, saying it was 'already on sale' which turned out to be 1.49. I had to repeat three times that it is an eat-in order.

I waited about 20 minutes. Several customers who came after me got their food. When I asked the order taker about the delay, the response was rude "I will bring it when it is ready". A minute later he asked me what I ordered and when I repeated the order, I got the food in 3 minutes.

The coffee was arbitrarily made with 2 creams and 2 equals, when I wanted two creams and one equal. I returned the coffee and got it done right. The lid on the coffee cup was not closed tight and some coffee spilled on my clothes.

The restaurant itself was less than clean. The floor was somewhat dirty. I left the restaurant 30 minutes later. I could have gotten faster service in the Burger-King in the next block. This visit to McDonalds was an unmitigated disaster.

Company: McDonalds
Country: USA

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