Aaron's Sales&Lease Ownership
General manager harassed me over a payment one day late

Don't ever rent anything from Aaron's Sales & Lease Ownership in Covington, Georgia. I was only one day late on my payment of $57.15, and the next morning, April 2, the general manager, Jason, called me up and harassed me. He was very mean and ignorant toward me and told me I should have called the store to let him know I was going to be late on my payment. I tried to talk to him nicely and calmly, but he talked to me like I was a child and was disrespectful. I told him I was not even five days late, and he said he did not care and told me what the contract stated. I told him I am a stay-at-home mom with three small children and that my husband had lost his job. Jason said he did not care and that it was his job to collect the money, yelling and screaming at me. I hung up on him, and he kept calling my house more than 10 times in a row.

I told my husband, and my husband told Jason he would call the corporate office on him. So I called corporate, and they told me to talk to the vice president's assistant. She did not call me back until two days later. I told her everything that had happened, including how Jason was harassing my husband and me. She said she was sorry for his rude behavior and that she would call the owner of the Aaron's store in Covington to make sure Jason took some customer care classes. I was still not pleased with this outcome. I told the vice president's assistant to send someone to pick up the washer and dryer, because I was not going to put money into the pocket of someone who was rude and ignorant toward my husband and me.

So they sent Joe from the store to pick them up by himself. That was a bad move, because my husband had to help Joe take the washer and dryer down the stairs, and my husband has a herniated disk in his back and gets a lot of back pain. Now his back hurts from helping Joe. Joe also told my husband and me that Jason thinks it is funny when he gets into an argument with a customer. Joe said Jason had recorded a phone conversation with a customer, and the woman was cursing at him, and he got a kick out of it because he let all of his co-workers listen to the conversation. I thought that was very unprofessional and immature of Jason.

On April 15, Jason had the nerve to send my husband a bill of 411.85, saying it was the final balance to complete our minimum lease term obligation. I could not believe it after the way Jason harassed us and treated us like dirt. My husband is not going to pay the 411.85 because of everything Jason did, and we did not even keep the washer and dryer. This was bad business, and I would not recommend Aaron's to anyone.

Company: Aaron's Sales&Lease Ownership
Country: USA
State: Georgia
City: Covington
Address: 6209 Hwy. 278 N. W
Phone: 7707878271

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