Best Buy
15% restocking fee charged on returned camcorder after no technical help

I purchased a camcorder on Jan 14th. Brought it home & found the directions extremely difficult. Took it back to the store for technical assistance. No one in the store could help me!!! I told them to refund my money. After they completed the refund they informed me they charge a 15% restocking fee & pointed to a tiny sign. When I asked for the manager, she informed me, "well you should read the back of your receipt". How many people do you think do that? When I continued to question her, she asked me to leave the store. I then called their customer care at the corporate office. Mary tried to tell me this is standard & for appliances they charge a 25% restocking fee, so I should feel good about paying "only 15%".

Beware of Best Buy. Their advertisements are misleading!

Company: Best Buy
Country: USA
State: Washington
City: Burlington
Address: 1851 Market Street
Phone: 3607573414

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