Correctional Billing Services
AKA Global Tel Link Not all inmates are criminals, former Riverside Police Officer being accused of threating behavior by B

How many men out there have been plauged by an x-wife or girlfriend and in order to get what they wanted, made allegations that were not true? The comments made here about breaking the law and having sympathy for those in custody, have no clue as to what the heck they are talking about.

My loved one has always obeyed the law and actually defended it as an officer of Riverside County as well as being a Privet investigator, and now a medic. He has never been in trouble or incacerated. After not allowing him to see his son's for years and, him not wanting to put them through another litigation process, he decided to back off. After she denied him the right to be a father, she also asked him for something in which he said, no! So in retaliation she made up false charges against him and had him arrested and extrodited from his residence fired from his employment and now fighting to prove his innocence. He has a pace maker and has multiple medical problems which this whole occurance has effected him to the point where he is in the medical ward of the facility and has been taken to emergency on different occasions.

Recently I had charges on my regular phone bill to which I am paying. I get a bill from Global Tel Link on another portion of my phone bill. I call them and they suggest I pre-pay for the calls and put a minimum of 50.00 on my credit card. So I was given the number to Correctional Billing. After a lot of questions i agree and then when i get ready to make the transaction, they say that will be 58.00 Never once did they disclose that until the end of the call I would be paying a 8.00 servie fee. I told her to make it for the 38.00 that I owed on the bill and that I would deal with my carrier and she states that I have to call back in 2 hours because she could not bring up that screen. I used my whole lunch hour doing this and said I would call after work, each time at least a 30 to 40 min wait.

I started to use the service and then got my regular bill which was crazy, during this time I had many dropped calls and the calls the shorter they are the higher the cost. So I called the phone number to Correctional Billing. I asked them to adjust all the calls that were five minuets or less, becuse in addition to the calls dropping to my land line, they also have a woman speaking on an automated message that interrupts every 15 min. And the message lasts for about 12 seconds. During these interruptions is where I get the dropped calls, because the phone for the inmates monitors the calls in order to prevent three way calling, which if you have call waiting or any services it will end your call forcing the inmate to call back, again another rediculous charge.

I have had so many that I started to keep track of them at the companies suggestion. So just yesterday I get my bill and I am astonished to see that not only did they bill me through 1-12-07 through 1-31-07 but they never took the charges off.in fact they re-listed the calls and I went through each one and compared, the only calls that were equal or ligitment were the first few down the row, all the rest had the same dates of the calls recieved, but different times, different amount of minuets and now higher charges. They did not adjust the calls but rebilled them to my regular carrier, I asked a supervisor named Rosalina and she told me that they took of the connection fee on all the dropped calls, so I asked how much that was and she told me that it was $2.45, so I took one of the calls supposed to be adjusted which was 2.75 and told her that if the calls were adjusted the connection fee that would leave a. 30 balance on that call. She got quiet and transfered me to a supervisor named Cherie. I explained that I did not owe this money and that the charges were all wrong, the calls adjusted were not done so but rebilled to my carrier, I was told the calls were going to be taken off, until that day I had never heard of the connection fee and now they have a block on my phone preventing me from sending my loved one money so that he can buy minuets in there to call me without having to deal with this company. I explained that all I wanted to do was pay the 12.55 supposed balance and have the block removed. I was told all they were authorized was to take was a 58.00 payment. I responded by telling them that why in the world would I want to make a 58.00 payment when I was already getting raped. I explained that I should not have an overage because when they put the block on my phone I had 13.65 on the account, they were supposed to do a credit for calls dropped on 02-02-07 and they also showed up on my bill.

I then told her that I wanted all the rules and regulations on their company sent to my address, she said it would take 7-10 business days. I asked for all charges made to my credit card, and any and all information associated with my account. I then asked for the head of the coorporation so that I could file a complaint, she said it was Lou. I told here that I needed to know who would accept service on the companies behalf, that is when she gave me the fax and PO Box to the company in Alabama. I told her that I am not stupid, you cannot serve a complaint on a PO Box. She hung up on me at that point. I called back and again I got the first representative and she told me that I had to use thier service, If I wanted to pay the 12.55 I could do so through money order and it would take 7-10 days to clear, but that no block would be lifited from my phone.
She said I had no choice but to go through them because they serviced Riverside County. I told her I do not have to do anything, she said well the good luck getting calls from your loved one.

I plan to send the 12.55, and not use their service, the inconvienace of being able to take a payment for 58.00, but not to pay off your balance was unreal, and the fact that they used the same billing dates and calls to rebill for the same dates but at higher charges and all at different times. Out of a supposed 60 calls only 32 were actually valid calls.

So for the individuals that feel because the person is in jail that is their problem remember we have a right to innocent until proven guilty, whic should be the other way around nowdays.in addition, it does not matter what the situation is, that person is someones loved one and the families should not be penalized for caring and having love for their father's daughter's sons husbands or wives. Not all situations are cut and dry.

The thing that burns me up is this company is making money off of other peoples misfortune and doing it dishonestly. I am looking to file suit against this corporation, and if my loved one dies because of his heart problem without being able to call home, the issue will change. I am sure that he will be exhonerated because he did not do what he is accused of, but i will not allow this comnpany to make money off of what an x-wife did too an unsuspecting man. All you men think about how you would feel if an x-wife did this to you and then your family had to be put in this situation financially so that another company could reap the fortune. If there are any others out there that can lend a hand and let me know your stories I am serious about suing this company. Your comments would be appreciated.

Company: Correctional Billing Services
Country: USA
State: Alabama
City: Salem
Address: P O Box 1010 Salem Alabama 36702
Phone: 8008446591

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