Direct TV
Told LA and New York channels included, then waiver refused

On 13 April I called Direct TV to get a cost comparison between them and Direct TV. In doing so, I asked if I would still be capable of receiving the LA and New York channels and was told yes. I was also informed that I had thirty days to compare without receiving any penalties.

After two days of service in the home, I discovered that not only did I not have the New York and LA channels, I did not have half the channels that I had with Dish Network.

I then called back to Direct TV and informed them that I was misled by what they told me and would like to have all the channels. I also reminded them what their salesperson had told me about the thirty day comparison. I am now being told that if I want the LA and NY channels, I must put in a waiver, however they refuse to assist with the waiver.

I am also being told that I will be charged upwards of $300 should I break the contract with them. As a soldier, I find it very disgusting. I did all the research between the two, and Direct TV offered me channels that they were aware I could not get, and instead of making good on the sale, they are basically telling me, "Sorry, you received bad information from our supervisors, but too bad for you!"

Company: Direct TV
Country: USA
State: Texas
Phone: 8778897880

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