Walmart
Old LG TV in Vizio Box, Manager Refused Refund

Originally we bought a Phillips 46" TV on 12/28, paid in cash. On 01/25 we returned that TV because the sound went, so we had it replaced with the same exact TV. On 1/26 we returned to Walmart with the other TV for the same issue.

So we decided to change brands and go to a Vizio 50". We spoke to Joe the sales rep and explained what happened, so he told us he would bring the TV up to customer service. We paid an extra 200 dollars cash. We got home, opened the box, and there was an old LG TV in the box.

We rushed back to Walmart, as angry as you can imagine, and explained to customer service what happened. They called Nick, the assistant manager, who refused to look into the situation or our receipt and proceeded to say he would not take the TV back or give us our money back. Mind you, we paid cash. He was very rude and obnoxious and did not want to be bothered at all. So we basically gave a $700.00 cash donation to Walmart, what I call a non-profit Walmart organization. This guy Nick should be fired for his non-communicative skills.

Company: Walmart
Country: USA
State: New York
City: Farmingdale
ZIP: 11735
Address: 965 Broadhollow Road
Phone: 6317528768
Site: walmart.com

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