Ihop Jackson Tn
Manager Mishandled Special Needs Child's Meal Request

We were putting in an order, and I have a 20 year old who is special needs and loves grilled cheese. The waitress said she could not order off the kids menu, and we were willing to pay the extra for it as an adult plate, but the waitress said it was not like she could not order something else to eat. My child started crying because she didn't understand why she couldn't have it. So the waitress told the manager we wanted to talk to him, and he came over and made the waitress look like a fool by telling us it was on the menu as an adult plate when the waitress had said it wasn't. He said she could have it after we had ordered her something else, which she did not eat. After he left the table we looked at the menu, and it is not on there as an adult meal, so he lied to us and made the waitress look stupid.

I suggested they should treat special needs kids differently than adults, because she does not have the mind of an adult and doesn't eat as much as an adult. The waitress did apologize, but it still hurt to see my child hurt because she didn't understand.

Then I explained it to the cashier and we left. He didn't realize that the next guy in line was with us, and he made the remark that it ain't that big of a deal, and he came out and told me so. I went back in, mad and hurt that they would treat a special needs child like that, and told them that until you have a child like her you would never understand. I left upset, hurt and angry, and could not believe we were treated like this. Then I called them to speak to someone higher than them, and the cashier begged me to forgive him, and I do. But all your employees need to know how to deal with special needs children; they have feelings just like anyone else. The manager lied and did not handle this well at all, making the waitress look like an idiot. I was not trying to get it cheaper, just trying to order what she liked to eat, and I was willing to pay the price I needed to for it.

Very upset and hurt.

Company: Ihop Jackson Tn
Country: USA
Address: 9 stonebridge Blvd jackson 38305
Phone: 7316603440

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