Bentley And Co
Bait and Switch Rip-Off

Today I ate in this restaurant for the first time, after having it recommended to me by friends and colleagues. Unfortunately, I was very disappointed.

There were signs posted in the window and on a chalkboard in the restaurant (which incidentally remained there as long as I did) advertising a special of an 8 oz sirloin steak and mashed potatoes for $5. Since this is a pretty good deal, I entered the restaurant and ordered this special.

After placing my order, washing my hands, and beginning to consume my drink, I was told by the waitress that they were out of the special. This is known as "bait and switch" advertising, as I was then pretty much committed to eating there and they did not allow me to buy the advertised item or any equal substitute.

Instead I had to order from the regular menu. The cheeseburger was pretty good, but I ended up paying $8 for a cheeseburger when I came in expecting to pay $5 for a steak! Needless to say I was not happy about this. The waitress was rather rude about the situation, and said to another waitress that I was "stiffing her".

To top it off, when I checked the transactions on my debit card I was charged $12.04 instead of the $10.03 which I reluctantly authorized.

I was very disappointed with my first (and it may have to be my last) visit to this restaurant.

Company: Bentley And Co
Country: USA
State: Virginia
City: Lynchburg
Address: 908 Main Street
Phone: 4344551263

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