Airsplat
Airsoft Gun Never Shipped, Phone Unreachable and No Refund

Paid for expedited shipping of airsoft gun at Christmas time. Was excited to see package shipped right away. Only thing in the box were bb's and an autoloader. Gun was on backorder per packing slip.

Called next day line was busy all day. Next day got through and was told won't be in until next week. I said I'd pay next day shipping. Rep said not sure what day would arrive, call back. Called back next week and line was busy all first day. 2nd day got through to hold queue. Was in hold queue for 20 min. Line rang and went to voice mail. Voice mail was full.

Sent email to service that day. Reply said allow 3 days for a response. Cancelled order that day via email. Reply said allow 3 days.

Filed dispute with PayPal. Service replied to PayPal dispute to cancel dispute and that would allow them to refund payment. PayPal says once closed a dispute can not be reopened. That shows deception on their part. Threatened to escalate dispute unless refunded. No refund. Had to escalate dispute. Not sure if my family will ever get the money back for an item we never received. Bad Karma... Very bad karma for you people indeed. It's basically theft.

Company: Airsplat
Country: USA

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